Here are a few of our most frequently asked questions.
Please visit our Contact page for details on how to get in touch should you still have any questions.
What happens after I’ve placed my order?
After placing an order you will be sent a confirmation email with your order details including your order reference number.
Your order will then go in to production where it is printed, quality controlled and packaged ready for shipping.
When dispatched you will be sent an email with a tracking code so you can monitor where your package is.
We recommend keeping an eye on the tracking page so you can see if your package has been delivered to a safe place whilst you were out.
If any of the above emails do not arrive, please check your spam/junk folder for emails from info@scruffyprints.com and make sure you are looking in the mailbox for the email address on the order.
Do you ship worldwide?
Yes.
We are happy to ship your order anywhere in the world and you will see the final cost and delivery estimate when you Checkout.
Our orders are shipped from UK, US, Canada, Spain and Australia and with your order shipping from the nearest location to you.
Please note that the closest fulfillment center might not be within your country and we cannot be held responsible for any import taxes that arise.
How much are the shipping costs?
Our shipping costs vary depending on the size and delivery location.
You will be about to see the shipping cost on your basket and checkout pages.
Please note that the closest fulfillment center might not be within your country and we cannot be held responsible for any import taxes that arise.
How long will it take for my order to arrive?
Currently, our estimated delivery times are 5-10 full working days for the UK, US, Canada, Spain and Australia with 10-30 working days for the rest of the world.
Can I change or cancel my order?
Unfortunately, once your order is placed it cannot be changed or cancelled.
What payment methods do you accept?
We currently accept PayPal, Google Pay, Apple Pay, and all major credit/debit cards including VISA, Mastercard, and American Express.
My purchase is faulty, what do I do?
Please contact us by emailing info@scruffyprints.com as soon as the fault is identified, letting us know the full details of the fault along with whether you would like a refund or a replacement.
We will then raise a returns request and let you know what to do next.
You have a maximum of 30 days from the date of delivery to inform us that your purchase is faulty beyond which we cannot guarantee a replacement or refund.
Can I change my mind after my order has arrived?
All of our canvases are highly personalised and, as such, we cannot offer a refund or exchange should you change your mind.